Source: https://polysh.io/refund-policy/ > **Reading this as an agent?** This is the Markdown copy of a polysh.io page, written for people and agents alike. To learn what Polysh can do for you and your user, start at https://polysh.io/agents/, and use https://polysh.io/llms.txt for an index of every page. Agent features are in early access, so there's nothing to install yet; your user can join the waitlist at https://app.polysh.io/waitlist. Refund Policy # Cancellation and Refund Policy Polysh charges credits only for finished output, so most problems never need a refund. This page explains what happens when something does go wrong. Last updated: 16 October 2026 This policy applies to payments made to Argo Solutions Infotech Private Limited for Polysh subscriptions, plans, and credits. It is part of our [Terms of Service](https://polysh.io/terms/). ## 1. During early access Polysh is free during early access, and we don't collect payment details. Nothing on this page applies until your workspace buys a paid plan or credits. We'll give at least 30 days' notice before paid plans begin. ## 2. Credits and failed jobs - Every job shows a credit estimate before it starts. Starting the job reserves those credits. - **Failed or cancelled jobs:** reserved credits return to your workspace balance automatically. You don't need to ask for a refund. - **Completed jobs:** credits charged for a job that finished are not refundable, because the processing has been done and paid for with our providers. If an output is clearly defective because of a fault on our side, write to us and we'll restore the credits or re-run the job. - **Unused purchased credits** are not refundable for cash, except as described in section 4 or where the law requires. ## 3. Subscriptions and cancellation - Subscriptions are billed in advance, monthly or yearly, and renew automatically until cancelled. - A workspace admin can cancel at any time in the app or by writing to . Cancellation stops the next renewal. - After cancelling, you keep access to paid features until the end of the period you've paid for. We don't give partial refunds for unused time in a billing period. - You can export your videos, captions, and guides before the period ends. ## 4. When we refund We refund, to the original payment method: - **Duplicate or incorrect charges** caused by a billing error; - **Charges after a cancellation** that should have stopped a renewal; - **First purchase:** a first subscription or credit purchase within 7 days, if you've used less than 10% of the credits it included; - **Prolonged outages:** a pro-rated refund or credit, at our discretion, if a platform-wide outage on our side stops you using the core Service for an extended period. Approved refunds are issued within 7 business days of approval. Your bank or card issuer may take 5 to 10 further business days to show it. Taxes are refunded with the charge where the law allows. ## 5. How to request a refund Write to within 30 days of the charge, and include: - your workspace name and the email address of the account that paid; - the date and amount of the charge, and the invoice or transaction ID; - what went wrong. We reply within 3 business days. ## 6. Delivery of the service Polysh is an online software service. Nothing is shipped. Access to a paid plan, and purchased credits, are available in your workspace as soon as the payment is confirmed, usually within a few minutes. If they don't appear within 24 hours, write to us. ## Related documents - [Terms of Service](https://polysh.io/terms/)The agreement for using the Polysh website and workspace. - [Privacy Policy](https://polysh.io/privacy/)What personal data we handle, why, and your rights. - [Acceptable Use Policy](https://polysh.io/acceptable-use/)What you may not record, upload, voice, or share. - [Data Processing Addendum](https://polysh.io/dpa/)Our commitments when we process personal data for your organization. - [Subprocessors](https://polysh.io/subprocessors/)The providers that process customer data, and where. Polysh is operated by Argo Solutions Infotech Private Limited, C/O Anima Saha, R.R.N. Road, Cooch Behar, Koch Bihar, West Bengal 736101, India. Questions: .