Source: https://polysh.io/support/

GETTING STARTED

# Your first recording.  Your first clear explanation.

A practical starting point for invited teams. Capture one task, review the narration, then make the video or guide your audience needs.

[Start your first project](#first-project)[See the full workflow](https://polysh.io/how-it-works/)

FIRST PROJECT

## A small task is a great start.

1. 01
  ### Open the right workspace.
    Use the link in your team invitation. If you need access or cannot create a project, ask your workspace administrator. Admins create projects; members can edit existing projects.

2. 02
  ### Record or upload your task.
    Choose the screen you want to capture in the browser prompt. Show one complete workflow, or start with an existing recording.

3. 03
  ### Review the script.
    Check names, button labels, and the order of actions. Make these edits before generating a voiceover or another language version.

4. 04
  ### Make the important parts easier to see.
    Trim the detours and review the click zooms. Keep the controls readable and leave enough time to see the result.

5. 05
  ### Choose the outputs.
    Create a narrated video, a step-by-step guide, or both. Review the estimate before confirming the export.

6. 06
  ### Review, then share.
    Watch the exported video and check the guide screenshots. Choose the right audience and download settings before creating a share link.

COMMON QUESTIONS

## Get back to the work.

### Access or credits?

Ask your workspace administrator about invitations, organization permissions, and the available credit balance.

[Understand credits](https://polysh.io/pricing/)

### Narration sounds wrong?

Check the script first. Product names and control labels should match the recording before you generate the voice.

[Review narration](https://polysh.io/blog/review-narration-for-a-software-tutorial/)

### A guide needs a correction?

Edit its wording, order, or selected screenshot. Review your changes before making the guide again.

[Work with guides](https://polysh.io/products/step-by-step-guides/)

QUESTIONS, ANSWERED

## The answers that help you move on.

**Why can’t I start a new project?**

Project creation is an administrator action. If you are a member, you can edit existing projects; ask an administrator to create the project you need.

**Why is a language unavailable for export?**

That language needs its own narration script. Open the script to translate or review it before selecting the language in export.

**What should I check if an export fails?**

Read the project’s status and activity. A failed job releases its reserved credits. If the balance is too low to start, ask your workspace administrator.

**What happens when I generate a guide again?**

Regeneration replaces the guide edits for the selected languages, including edits from guest editors. Save important changes and review the confirmation before continuing.

**How can I download a guide as a PDF?**

Use Download PDF from the Guide tab. If the renderer is unavailable, use the workspace’s print-to-PDF option. Review sensitive screenshots before including them.

**Why can’t someone open my share link?**

Check whether the link was reset, has expired, or is restricted to specific email addresses. A restricted guest must use the email address you invited.

MAKE IT CLEAR

## A good first project  starts with one task.

Follow the workflow from recording to finished video and guide.

[See how it works](https://polysh.io/how-it-works/)