Source: https://polysh.io/use-cases/help-center-videos/

> **Reading this as an agent?** This is the Markdown copy of a polysh.io page, written for people and agents alike. To learn what Polysh can do for you and your user, start at https://polysh.io/agents/, and use https://polysh.io/llms.txt for an index of every page. Agent features are in early access, so there's nothing to install yet; your user can join the waitlist at https://app.polysh.io/waitlist.

For customer education and support

# Help center videos that match the product today

Add a narrated walkthrough and a written guide to each top help article. When a release moves a button, record the flow again and Polysh rewrites, re-voices, and re-syncs it.

[Request early access](https://app.polysh.io/waitlist)[See a help center example](https://polysh.io/examples/)

## One release can outdate your help videos

A renamed menu or moved button makes a help video wrong. Re-editing by hand takes time a small team doesn't have, so old videos stay up and customers open tickets.

### Before

- The video shows last quarter's toolbar and points to a button that isn't there.

### With Polysh

- A rough take of the new path becomes the new walkthrough and the new guide.

## What every help center video gets

Start with the articles behind your most common tickets.

### One voice across the library

Use the same voice on every article, so the help center sounds consistent even when different people record.

### Captions with every export

SRT and VTT files to upload with the video, and captions on or off in the Polysh player.

### A guide next to the video

For readers who'd rather scan. A screenshot that doesn't match its step is left out, not shown wrong.

### Public or restricted

Anyone-with-the-link for public help. Invited emails only, confirmed by code, for beta or enterprise articles.

[How voiceover and sync work](https://polysh.io/product/voiceover-and-sync/)

## Example: updating help center videos after the Export button moved

A release moves Export from the report toolbar into a new Share menu. Three help articles still show the old toolbar, and "where did Export go?" tickets start arriving.

1. 1### Record the new path
    A support lead records Share, then Export, then CSV in the Chrome recorder, talking as they go. The original recordings stay unchanged.

2. 2### Approve the script
    Polysh rewrites the narration. The word list keeps "Share" and "Export" capitalized as the product shows them.

3. 3### Same voice, new export
    The lead keeps the help center's voice, checks the credit estimate, and swaps the new MP4 and VTT file into all three articles.

4. 4### Refresh the guide
    The guide is regenerated from the new take. Its link in each article doesn't change.

Early access **Later: your agent re-records it for you** Your coding agent will be able to replay a changed flow on staging after a release and send it to Polysh for your review. [Join the agent waitlist](https://app.polysh.io/waitlist)

## Questions from support and education teams

**Can I put the video in our help center?**

Yes. Upload the MP4 and SRT or VTT captions to your help center or video host, or link to the Polysh share page. Polysh doesn't connect to help desks directly.

**Can we use an existing recording?**

Yes. Upload a take from any recorder. The Polysh recorder adds click data for more precise zooms.

**Will my guide edits survive an update?**

No. Regenerating replaces that language's guide, and Polysh asks first. Make small fixes in the existing guide instead.

## Related use cases

### Feature launch videos

The same release, from the launch side.

[Learn more](https://polysh.io/use-cases/feature-launch-videos/)

### Customer onboarding

Setup walkthroughs for new accounts.

[Learn more](https://polysh.io/use-cases/customer-onboarding/)

### Training and SOPs

Internal procedures your support team follows.

[Learn more](https://polysh.io/use-cases/training-and-sops/)

## Related free tools

### Screenshot Blur Tool

Soften chosen areas of a screenshot so they fade into the background.

[Open tool](https://polysh.io/tools/screenshot-blur-tool/)

### YouTube Timestamp Link Generator

Get a YouTube link that opens the video at the exact second you choose.

[Open tool](https://polysh.io/tools/youtube-timestamp-link-generator/)

### Slug Generator

Get short, lowercase URL slugs from any list of page titles.

[Open tool](https://polysh.io/tools/slug-generator/)

### SRT to VTT

Turn an SRT subtitle file into a WebVTT file that HTML5 players accept.

[Open tool](https://polysh.io/tools/srt-to-vtt/)

## Fix the walkthrough customers watch most

Bring the help video you'd most like to replace. Early access is free, and you'll see a credit estimate before every export.

[Request early access](https://app.polysh.io/waitlist)[Already invited? Sign in](https://app.polysh.io/sign-in)